Dedicated Technical Helpdesk

IndiMarg Customer Support

Have a question regarding software activation, license renewals, hardware replacement, or counter POS billing? Submit your support ticket below and our dedicated technical desk will assist you.

Direct Support Hotline

+91 94350 40041

Monday – Saturday, IST

Official Helpdesk Email

support@indilensweb.in

Direct ticket responses & logs

Operating Hours

10:00 AM – 5:00 PM IST

Closed on Sundays & National Holidays

Central Office

Barpeta Road, Assam 781315

Indilens Web Solutions Private Limited

Submit a Support Request

Please provide your details below and specify what you need assistance with.

1. Customer Identification

Full Name *

Email Address *

Contact Number * Accepts Indian and international numbers with country code.

How did you obtain your license? *

2. Issue Details

What do you need help with? *

Problem Description

Mandatory if 'Other' is selected. Otherwise optional to provide extra error details.

By submitting, you agree to our standard verification and privacy policy.

Frequently Asked Support Questions

Quick answers regarding license activation, machine hardware changes, and offline grace periods.

How do I transfer my license to a new PC?

Select Hardware / Device Change in the form above. Provide your current license reference key. Our team will release your previous hardware binding so you can activate on the replacement machine.

What if my offline grace period expires?

Simply connect your host PC briefly to the internet (via Wi-Fi or mobile hotspot) and start IndiMarg. The software will automatically refresh its signed validation token for another 60 days.

My activation key shows 'Invalid / Unrecognized'?

Ensure you are entering the key with hyphens (e.g. IMARG-XXXX-XXXX-XXXX-XXXX). If obtained through an Authorized Agent, select License Activation Issue so we can confirm the assigned batch.

Where is my pharmacy data stored during repairs?

All invoices, customer ledgers, and inventory files reside exclusively on your local computer's drive. Our support team never has access to your business records unless you explicitly share an encrypted backup.